Support

Last updated: July 31, 2026

Have a question, hit an issue, or need help with your account? Here's how to reach us.

Contact us

Email hello@tomapo.co for anything — account issues, a policy that didn't process correctly, billing questions, or general feedback. We read every message ourselves; there's no ticket queue to route through.

Response times

We aim to respond within 1 business day, and always within 2. If it's urgent — you're locked out of your account, for example — say so in your subject line and we'll prioritize it.

Billing and subscriptions

For questions about your Premium subscription, cancelling, or requesting a refund, see our Refund & Cancellation Policy, or just email us directly — we're happy to help either way.

Legal and privacy

tomapo's policies, in one place: