Support
Last updated: July 31, 2026
Have a question, hit an issue, or need help with your account? Here's how to reach us.
Contact us
Email hello@tomapo.co for anything — account issues, a policy that didn't process correctly, billing questions, or general feedback. We read every message ourselves; there's no ticket queue to route through.
Response times
We aim to respond within 1 business day, and always within 2. If it's urgent — you're locked out of your account, for example — say so in your subject line and we'll prioritize it.
Billing and subscriptions
For questions about your Premium subscription, cancelling, or requesting a refund, see our Refund & Cancellation Policy, or just email us directly — we're happy to help either way.
Legal and privacy
tomapo's policies, in one place:
- Privacy Policy — how we handle your data
- Terms of Service — what tomapo does and what's expected of you
- Refund & Cancellation Policy — billing, cancellation, and refunds
- Cookie Policy — the (very short) list of cookies we use
- Legal Notice — who operates tomapo